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Privacy Policy

This privacy policy will help you understand how Silkway Fashions ("we") uses and protects the information you provide to us when you visit and use www.silkwayfashions.com ("website").
 

We are committed to protect your personal information in accordance with the Australian Privacy Principals/ Privacy Act.

What Type of Information We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may collect other information such as interests and preferences and data profile regarding your online behavior on our website.

How do we collect your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for the specific reasons such as when you send us a message through a contact form, when you purchase a product in our store, when you apply for member registration or when you subscribe to our newsletter.

Why we collect your personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To contact you regarding your online purchases and for shipping purposes

  2. To provide you with ongoing customer assistance, technical support and responding to social media

  3. To send us an inquiry or provide us with your feed back

  4. To be able to contact you, our other visitors and users with general or personalized service-related notices and promotional messages

  5. To improve our services and products.

  6. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Silkway Fashions is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sharing your personal information

We may share your personal information with third parties such as financial institutions for payment processing, regulatory, investigative or government bodies to comply with laws and regulations, Silkway Fashion’s service providers such as overseas and local agents, delivery and shipping providers, auditors and lawyers where appropriate.
 

Third party service providers such as financial institutions, delivery and shipping providers have their own privacy policies, therefore we strongly recommend you read their privacy policies for better understanding how they handled your personal information.

Links to Other Websites

Our website may contain links that lead to other websites or social media. If you click on these links, Silkway Fashions is not held responsible for your information and privacy protection. Visiting those websites is not governed by this privacy policy agreement.


Make sure to read the privacy policy documentation of the website you go to from our website.

How do we communicate with you?

We may contact you to notify you regarding your purchase, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable by laws, and any agreement we may have with you.


For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies?

We use cookies, pixels, and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

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  • Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content and provide other customized features and services.

  • Keeping track of your specified preferences.

  • Keeping track of items stored in your shopping basket.

  • Conducting research and diagnostics to improve Silkway Fashions's content, products, and services.

  • Preventing fraudulent activity.

  • Improving security.

  • Reporting. This allows us to measure and analyze the performance of our services.

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Silkway Fashions’s cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Silkway Fashions products and services that require you to sign in.

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You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

How can you withdraw your consent?

If you do not want us to store your information, please contact us at info@silkwayfashions.com or by the form found on our Contact page.

Privacy policy updates

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information that we have about you, you are invited to contact us at info@silkwayfashions.com or by the form found on our Contact page.

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